Volume 23, Issue 4 (20 2010)                   jdm 2010, 23(4): 249-255 | Back to browse issues page

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Dorriz H, Farid F, Seidi D. Evaluation of patients' satisfaction from dental care services: TUMS, school of dentistry, 1385-86. jdm. 2010; 23 (4) :249-255
URL: http://jdm.tums.ac.ir/article-1-88-en.html
Abstract:   (5126 Views)

Background and Aims: Association between patient satisfaction and success of the treatment determines the quality of health care. Measuring the level of satisfaction is an important factor for improving the quality of services provided by a system, so it is necessary to determine the expectations of patients. The aim of this study was to evaluate the patient satisfaction from services provided by the dental faculty of Tehran University of Medical Sciences.
Materials and Methods: In this descriptive and cross-sectional study, 385 patients were randomly selected from different departments of dental faculty including prosthodontics, endodontics, periodontics, operative dentistry, radiology and oral medicine. A two-part questionnaire including demographic characteristics of patients and satisfaction from reception process, infection control, student and personnel behavior, and the outcome of treatment was filled out by patients. Data were analyzed using SPSS software.
Results: The most dissatisfying factor was the time wasted in paying the cost and the most satisfying factor was student behavior. General satisfaction form the process was evaluated (complete satisfaction 51.9%, partial satisfaction 38.4% and dissatisfaction 9.6%), and 62.9% of patients were completely agree with introducing dental faculty to others.
Conclusion: The most satisfying item was student behavior which indicates that this factor is of great importance in increasing the quality of treatment. The deficiencies determined by patient can provide reliable data for determination and regulation of health care policies.

Full-Text [PDF 169 kb]   (1460 Downloads)    
Type of Study: Research | Subject: general
Received: 2010/02/3 | Accepted: 2011/01/5 | Published: 2013/09/22

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