Volume 33, Issue 4 (1-2021)
jdm 2021, 33(4): 249-258 |
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jafari M, Pournasir N, Hosseini M. Effective factors influencing the quality of dental treatment services in NAJA healthcare centers. jdm 2021; 33 (4) :249-258
URL: http://jdm.tums.ac.ir/article-1-5972-en.html
URL: http://jdm.tums.ac.ir/article-1-5972-en.html
1- Assistant Professor, Department of Healthcare Management, School of Management, North Tehran Branch, Islamic Azad University
2- MSc, Department of Healthcare Management, School of Management, Islamic Azad University, North Tehran Branch, Tehran, Iran
3- Assistant Professor, Department of Healthcare Management, School of Management, Islamic Azad University, North Tehran branch, Tehran, Iran
2- MSc, Department of Healthcare Management, School of Management, Islamic Azad University, North Tehran Branch, Tehran, Iran
3- Assistant Professor, Department of Healthcare Management, School of Management, Islamic Azad University, North Tehran branch, Tehran, Iran
Abstract: (1670 Views)
Background and Aims: Providing quality services is one of the important goals of the health system. Dental services and treatments are expensive. The aim of this study was to investigate the factors influencing the perceived quality of dental treatment services.
Materials and Methods: This descriptive-cross study conducted in 2 qualitative-quantitative phases. Data were collected using interviews and pairwise comparison matrix with 20 dentists working in NAJA dental clinics who were selected by targeted sampling. The validity and reliability of the interviews were determined by long-term engagement of their peers and negative case analysis. The validity of the pairwise comparison matrix was determined through the incompatibility rate (>0.1). Data were analyzed by coding and effect intensity tests (R+J), descriptive statistic test (mean, standard deviation) using SPSS23, Maxqda and matlab R2017b.
Results: Content analysis of the interview showed that tangible factors, assurance, trust, and empathy are the factors affecting the quality of dental treatment services. In the second phase, data analysis showed that trust and empathy (28.204), assurance (24.356), and tangible factors (17.798) are the most to the least important factors in the quality of dental treatment services (P=0.1).
Conclusion: Trust and empathy were the most important factors in the quality of dental treatment services. Managers of dental clinics and dentist need to improve the quality of dental treatment services by emphasizing respect for patients in accordance with the promise to act in the field of providing treatments to patients.
Materials and Methods: This descriptive-cross study conducted in 2 qualitative-quantitative phases. Data were collected using interviews and pairwise comparison matrix with 20 dentists working in NAJA dental clinics who were selected by targeted sampling. The validity and reliability of the interviews were determined by long-term engagement of their peers and negative case analysis. The validity of the pairwise comparison matrix was determined through the incompatibility rate (>0.1). Data were analyzed by coding and effect intensity tests (R+J), descriptive statistic test (mean, standard deviation) using SPSS23, Maxqda and matlab R2017b.
Results: Content analysis of the interview showed that tangible factors, assurance, trust, and empathy are the factors affecting the quality of dental treatment services. In the second phase, data analysis showed that trust and empathy (28.204), assurance (24.356), and tangible factors (17.798) are the most to the least important factors in the quality of dental treatment services (P=0.1).
Conclusion: Trust and empathy were the most important factors in the quality of dental treatment services. Managers of dental clinics and dentist need to improve the quality of dental treatment services by emphasizing respect for patients in accordance with the promise to act in the field of providing treatments to patients.
Type of Study: Research |
Subject:
dental public health
Received: 2020/06/29 | Accepted: 2021/04/30 | Published: 2021/04/30
Received: 2020/06/29 | Accepted: 2021/04/30 | Published: 2021/04/30
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